Sheepskin Factory Denver Colorado. Sheepskin rugs, sheepskin slippers, sheepskin car seat covers, flokati rugs, Uggs, Medical sheepskin, ugg classic boots, sheepskin auto accessories

Frequently Asked Questions

At the Sheepskin Factory, we are committed to making sure that our customers shop with ease and security. We have included some frequently asked questions and answers for your convenience. If you find that we have not answered your question or would like to speak to any of our department experts, please call our customer service office at at 1-800-327-4337 or e-mail us at sales@sheepskinfactory.com. One of our sales experts will be more than happy to assist you.

Please click on any of the following topics to guide you:

 

Privacy Policy

The Sheepskin Factory is dedicated to respecting and preserving your private information. We may collect and store information, personal or otherwise, that you voluntarily supply either while on our website or via email. Personal information such as name, address, email, survey data and feedback provided by you is used only by the Sheepskin Factory. No personal information is shared, rented or sold. Credit card information is destroyed within 24 hours after the transaction you authorized is completed. If the Sheepskin Factory becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice on our website before personal information is transferred and becomes subject to a different privacy policy.

What are the steps to ordering on your web site?


We want your shopping experience with us to be fast, easy and secure. Just follow these simple steps to place your order:

Click on the link "Buy Rugs Now". Each rug weight has a button below that says, "Buy this now". You will be taken to a secondary page that tells you the sizes and prices of our different offerings. When you find the rug you want, type in the quantity of rugs you wish to purchase and click on the "Buy Now!" button.

You will be automatically taken to a page which shows the costs and descriptions of the items. At that point you can either continue shopping by clicking on the gray box that says "Continue Shopping". If you are finished shopping, you will need to designate which state you live in so we can calculate possible state sales tax (if the shipping address will be Colorado) and then you will click on the gray box that reads, "Go to Payments".

Follow the prompts in entering your shipping and billing information. Once you have finished all the prompts, click on "Process my order". Once you click on this button, your order has been received through our offices and no changes can be made.

You order should be processed and shipped within 24 hours (Monday-Friday) once your order comes into our offices. Custom-made products take 1-3 weeks to prepare, not including delivery time or holidays. For more information please contact our offices and one of our experts will be more than happy to assist you.

Return to Top

 

 

 

Can I feel secure supplying my credit card information?

We at Sheepskinfactory.com have done everything possible to make shopping with us safe and secure.  All credit card orders are secureed using state of the art SSL 128-bit encryption for your protection.

 Return to Top

 

 

 

Can I feel secure supplying my personal information?

At The Sheepskin factory we respect and ensure the privacy of your personal information when you order from our web site. Your information is only used to guarantee that your order is processed correctly. We never have nor will sell our customer's information to anyone, including outside companies or third parties.

You can always reach us via e-mail at sales@sheepskinfactory.com or call our offices at 1-800-327-4337 and one of our experienced sales experts will be happy to assist you.

Return to Top

 

 

 

How much sales tax will I be charged?

If you reside within the state of Colorado, you will be charged an additional 7.2% sales tax.

If you reside outside the state of Colorado, you will be charged no sales tax.

Return to Top

 

 

 

What are the different payment options you offer?

For your convenience, we accept a wide range of payment options. While using our web site, you can pay with the following credit cards:

  • Visa®
  • MasterCard®
  • Discover®
  • American Express®.
  • Mail Order: We accept money orders and personal checks and for mail orders, as well as credit cards. ( Checks and money orders must be cleared through your bank before orders can be shipped. )

Return to Top

 

 

 

 
What are your shipping costs and expected time for delivery?

Once your credit card information is approved and your order has been processed, we will ship your order within 24 hours, Monday-Friday by UPS. UPS ground shipping will take 3-7 business days, not including weekends or national holidays. Shipping time may vary depending on your location. Custom orders can take up to 3 weeks to make and will be delivered thereafter. Oversized items will be assessed an "Oversized Item" charge.

International Orders:

We currently ship all over the world.  Please contact one of our sales associates at 1(303) 329-8400 or e-mail us at sales@sheepskinfactory.com and one of our sales experts will be more than happy to assist you in placing an order.

Return to Top

 

 

 

What are your guidelines for returns and exchanges?

We at the Sheepskin Factory are dedicated to satisfying every one of our customers. We will take care of problems that may arise. Just return the item with which you are not satisfied within 15 days of purchase along with your original receipt in new condition. We will either replace, exchange, or repair the item, or give you credit in whatever form you originally paid for your order. Sorry, we cannot refund your shipping fees.

All special orders and custom-made products, such as sheepskin rugs custom size flokati rugs sheepskin seat covers, will not be returnable or refundable except in the case of workmanship and / or materials defects. We will make sure that your satasfaction will be guaranteed.

 

 

Return Policy


Returns Refunds 30 Day Money Back Guarantee We want you to be fully satisfied with your purchase. If you are not completely satisfied with your purchase, you may return non-custom made items for a full refund (minus any shipping, and handling ) within 30 days of the original shipping date. The item must be in new, unused condition in original packaging with all paperwork, parts and accessories and shipped back to us in a shipping box, to ensure full credit.

All purchases must receive prior authorization from the factory before a return can be accepted. In the event an item or items are returned without prior authorization, and if accepted back, a restocking fee of 25% will automatically be deducted from the refund providing the covers flokati rugs sheepskin rugs ugg can be resold. If the covers for whatever reason are not accepted back by the SHEEPSKIN factory, they will be returned, and the shipping charged to the customer.

A restocking fee of 25% will apply for any of the followin Returned item received beyond 30 days of original shipping date;Item is returned dirty and can be cleaned. If an item cannot be cleaned, it will be returned to you and your credit card will be charged return shipping.
Should both of the above situations occur, the item will be shipped back to you at your expense.

The 30 Day Money Back Guarantee does not apply to Clearance (Hot Buy) items, as all sales are final in that section of the website. The manufacturer warranty still applies to these items.

There are no returns on Tailormade (custom made to order) items except for defects in materials or workmanship. This includes all Tailormade Original, Tailormade Insert, Tailormade Supervest, Tailormade Headrest, Tailormade Console, Tailormade Armrest and Tailormade Floor Mats FLOKATI RUGS SHEEPSKIN RUGS.In the event there is a problem, SHEEPSKIN FACTORY will pay to have the covers returned to the factory to evaluate your complaint. In addition SHEEPSKIN FACTORY reserves the right to fix any problems or replace the covers at our discretion. Please remember, when ordering Tailormade seat covers, you acknowledge on the order that you understand that Tailormade covers cannot be returned for a refund. Every cover is made by hand and yes we do occasionally make mistakes although they are very infrequent. It is usually always something small so it is corrected and shipped back to you the same day it comes back into our factory. This includes all of the Tailormade Series of car seat covers, Tailormade Armrests, Tailormade Headrests and Tailormade Console Lid Covers.

SHEEPSKIN FACTORY uses only the best Australian and New Zealand sheepskins, they are very expensive, and the seat covers you want to order takes a team of 3 people between 8 and

12 hours to make, depending on the vehicle and style of seat.
Installation Problems: Having problems installing the seat covers is not a reason to return them. In 95% of all cases where there have been problems, we are able to assist the customer with the installation over the phone, email and video. If after having received assistance from our Installation staff and you are still not satisfied with the fit, we ask that you email us a picture, (If you do not have a computer, please mail us the picture). With the assistance of a picture we are able to see the problem and determine if it’s a factory issue or if it was not installed it correctly.
Color Swatch: We recommend you request a color swatch when ordering custom seat covers, (just check the box) there is no cost to you and it reduces the chances of a mistake being made, particularly when colors can differ from computer to computer. If you are in a rush, keep in mind depending on where you live, a color sample will delay your order.
Summary: Please remember, the chances are that we have already installed covers similar to the ones you just purchased. If the vehicle is new when you placed your order, and we don’t have a pattern for it yet, we go to our local Dealerships and select the vehicle that is identical to yours and make the template (pattern) identical to your seats, head rests, consoles etc. After having made the templates, we make the covers, take them back to the Dealer and Install them on the car. If there is a problem we fix it, if not we ship it, either way we know the covers fits. With older vehicles, in many cases the covers have already been made hundreds of times so the fit is guaranteed.
We are here to help you, we value the fact that you chose our company and for your trust with your sheepskin . If you have any questions please e mail us at sales@sheepskinfactory.com or call toll free1-800-327-4337 Thank you. sincerely

www.sheepskinfactory.com

When returning your item/s, please include the following information:

— We require a proof of purchase (receipt) to process all returns/exchanges.

— Your items should be sent to us in unused and in new condition. We will be unable to process your replacement or credit unless you are returning it due to problems with materials or workmanship.

— It is the customers responsibility to pay for all insurance and postage on returned items. We, The Sheepskin Factory, cannot credit you for these expenses.

— Please communicate to us your reason return the item.

— Include your return address and your phone number if we need to discuss with you problems arising from this return.

— Let us know whether you would like to have the item repaired, exchange it for another item, or simple get a refund on your purchase. If you would like to exhange the item, please let us know the item we are to send you in its stead.

— A credit will show up on your credit card statement with 2-4 weeks.

Send your package via U.S. post office
or UPS to:

Sheepskin Factory Returns
2040 South Colorado Blvd.
Denver, CO 80222

Return to Top

 

 

 

 




Once I receive my seat covers, how do I install them?

 If you need any help installing your seat covers please download the instruction sheet that we have provided for you. Our instruction includes pictures to ensure that installing your seat covers is as easy as possible. If you still cannot successfully install your seat covers one of our knowledgeable sales associates will be more than happy to walk you through the process by calling our toll free number 1800-327-4337.

Return to Top

 

 


Where are your headquarters located?

Our headquarters are located on the corner of E. Evans Ave and Colorado Blvd in Denver, Colorado. Our company was established in 1980. Click here to get driving directions from your location.

Our address is:

Sheepskin Factory Returns
2040 South Colorado Blvd.
Denver, CO 80222

Return to Top

 

Sheepskin Factory 510 S Colorado Blvd, Denver Co 80246
Get Directions CLick here to contact us now